Barriers TO Listening

A Recipe for Disastrous Communication

Click the start button on the image below to view what happened the other day at the ACME company.

Once you complete the 3 pages in the vignette (about 5 minutes), go to the questions below and send your answers to the instructor by using the submit button.

Reflecting on a Disaster

After reviewing the listening disaster, take a few moments to complete the questions below. Add your name and click on the submit button at the bottom when you are done to send your answers to the instructor.

1. Was the scenario realistic - Could this happen at your workplace or one you know of? Explain. Do you know someone like either person?

2. If you were the worker, what would you have done differently? What barriers to listening did the worker display?

What barriers to listening did the supervisor display? What could he have done differently?

What other communication errors were displayed by either person?

Please input your full name: